Cancelación y reembolso

[Sebastián30417106nd8y]

Opté por el período de prueba gratuito y el monto se cargó a mi cuenta por un monto de 31.400 pesos colombianos, yo No uso la aplicación y quisiera la cancelación ... Y si es posible un reembolso. Nunca utilizo esta aplicación 

[S S.]

Hello @Sebastián30417106nd8y,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.