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CANCELEI MINHA ASSINATURA E QUERO O ESTORNO DO MEU DINHEIRO

New Here ,
Apr 05, 2023 Apr 05, 2023

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Foi feita a cobrança automática no meu cartão de crédito no valor total de 43 reais, porém não irei utilizar da assinatura e dos serviços que ela oferece esse mês. Então quero cancelar minha assinatura e ter o estorno do meu dinheiro.

 

Nos termos da Adobe está dizendo que após o pagamento de uma assinatura mensal sem anualidade o cliente tem o valor totalmente reembolsado num prazo de 15 dias. TER O ESTORNO É UM DIREITO MEU. A compra foi realizada ontem 04/04/2023 já se passaram mais de 24 horas e nada do meu dinheiro de volta. Se passar o período de 5 dias e meu valor não for estornado terei que fazer uma denuncia no reclama aqui.

 

 

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Android , Cancel subscription

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1 ACCEPTED SOLUTION
Adobe Employee ,
Apr 08, 2023 Apr 08, 2023

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Hello @Yam292647397dcz,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

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Adobe Employee ,
Apr 08, 2023 Apr 08, 2023

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Hello @Yam292647397dcz,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Mar 02, 2024 Mar 02, 2024

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O adobe só faz me atrapalhar. Quando o adobe copia uma fatura, vou ao banco para pagar, aparecem varios outros arquivo, apesar de fazer varias buscas.

QUERO CANCELAR E SER REEMBOLSADO PELO ADOBE. N ÃO QUERO MAS UM INCOMPETEN TE EM MINHA VIDA

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Adobe Employee ,
Mar 02, 2024 Mar 02, 2024

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Hi @jonga23,

 

Please go through the above links. 

 

The pages have detailed information on how to get a refund.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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New Here ,
Mar 02, 2024 Mar 02, 2024

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LATEST
Senhores,
Vou cancelar minha conta no Adobe, só tenho trabalho de arquivar uma fatura
e depois não acho. Tendo de digitar o código de barras.
Venho tentando levar na brincadeira, mas acabou
jc

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