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Cancellation and refund of adobe subscription

New Here ,
Dec 02, 2020 Dec 02, 2020

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My bank account got debited with Rs 839.35 today as charges for adobe subscription, which i have never subscribed. I searched online and came to know that the charges can get refund if you cancel paid subscription before 14 days of usage. So, i cancelled it through google play store and When i contacted the customer care, no one paid heed to it.

 

Even after several tries, i am unable to get refund. Kindly consider.

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1 ACCEPTED SOLUTION
Community Expert ,
Dec 06, 2020 Dec 06, 2020

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Contact Adobe Customer Care directly.

 

You will not get help for that here in the user-to-user support forums.

 

Please refer to this guidance:

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

 

 

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New Here ,
Dec 03, 2020 Dec 03, 2020

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i request for refund but they didnt accept it almost 20 min.pls help me 

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Community Expert ,
Dec 06, 2020 Dec 06, 2020

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Contact Adobe Customer Care directly.

 

You will not get help for that here in the user-to-user support forums.

 

Please refer to this guidance:

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html 

 

 

 

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New Here ,
Mar 04, 2023 Mar 04, 2023

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I'm still being charged 17.84 €  for Adobe Acropro Subs IRL AdobeLY/DEDE and this accounted has been canceled I( would like my money returned thank you 

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Adobe Employee ,
Mar 05, 2023 Mar 05, 2023

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Hi @Robert Heafey,

 

Sorry to hear about your experience with Billing.

 

I checked your account registered with the Adobe Community and found an active subscription for Acrobat Pro on your account.

The subscription being active is the reason you are being billed.

 

Also, I checked that you contacted our support team, and the subscription was cancelled. But, it was repurchased on the 3rd of March, due to which you were charged.

 

Hope this clarifies your confusion.

 

-Souvik.

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New Here ,
Mar 05, 2023 Mar 05, 2023

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Who can elled for refund this adobe is on my phone

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Adobe Employee ,
Mar 05, 2023 Mar 05, 2023

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Hi leahguyer10@gmail.com,

 

You may refer to the given link to learn how to: How to cancel Adobe trial or subscription

 

-Souvik

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