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Cancellation Fee to Outdated Card

New Here ,
Jul 24, 2022 Jul 24, 2022

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I didn't update the card info before I cancelled and now I don't know how to do that. I'm willing, able to pay and I don't want any problems.

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2 ACCEPTED SOLUTIONS
Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hello Stuart,

 

I hope you are doing well. Per the description, I understand that you want to update your billing information.

 

You may refer to the given link to learn more about updating billing information:

Update credit card and billing address (adobe.com)

 

Let me know if this answers your query.

 

Thanks,

Souvik.

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Community Expert ,
Jul 28, 2022 Jul 28, 2022

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LATEST

 


@Stuart25370366uwr1 wrote:

I didn't update the card info before I cancelled and now I don't know how to do that. I'm willing, able to pay and I don't want any problems.


 

If you are trying to pay money that you know you owe, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

 

Do not respond to anyone who sends you a PM purporting to be Adobe, as they are most likely scammers.


~ Jane

 

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hello Stuart,

 

I hope you are doing well. Per the description, I understand that you want to update your billing information.

 

You may refer to the given link to learn more about updating billing information:

Update credit card and billing address (adobe.com)

 

Let me know if this answers your query.

 

Thanks,

Souvik.

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New Here ,
Jul 28, 2022 Jul 28, 2022

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It seems to require I have an active membership to get to that indicated button.

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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@Stuart25370366uwr1 Hi,

 

Yes. So, if you want to change the card details for a new purchase, you will get the option to do so at checkout. As your current plan already stands cancelled, you will not be able to change the billing details for it.

 

Thanks,

Souvik.

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Community Expert ,
Jul 28, 2022 Jul 28, 2022

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@Stuart25370366uwr1 wrote:

I didn't update the card info before I cancelled and now I don't know how to do that. I'm willing, able to pay and I don't want any problems.


 

If you are trying to pay money that you know you owe, contact Adobe Customer Care directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  

If your browser blocks auto-open the Chat window, try these tips:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send tweet to @AdobeCare.

 

Do not respond to anyone who sends you a PM purporting to be Adobe, as they are most likely scammers.


~ Jane

 

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