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cancellation of free trial

New Here ,
Dec 05, 2021 Dec 05, 2021

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I only wanted to try out the subscription for one day without being charged. The app didn't live up to my expectations which lead to me wanting to cancel the subscription without having to pay. I both tried to reset purchase (but an error-message popped up) as well as going into my subscriptions in my settings where the subscription didn't show. What am I supposed to do in order to cancel the subscription without being charged? Please help

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Cancel subscription

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hello Peter,

 

I hope you are doing well. I understand that you want to cancel the trial for the application.

 

However, the store manages this from where you opted for the subscription. I suggest you contact Apple Store as they would be in the best position to assist you.

 

You can click on the link to learn more: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Thanks,

Souvik.

 

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Dec 05, 2021 Dec 05, 2021

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UGH

I AM HAVING THE SAME PROBLEM!!!! Help!!

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New Here ,
Jun 05, 2022 Jun 05, 2022

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Please cancel my free trial subscription from today, I've tried in vain to do this myself as the application will not allow me to do this. Please reply to: [PI removed by moderator] to confirm.

Thank you,

Peter Manning

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hello Peter,

 

I hope you are doing well. I understand that you want to cancel the trial for the application.

 

However, the store manages this from where you opted for the subscription. I suggest you contact Apple Store as they would be in the best position to assist you.

 

You can click on the link to learn more: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

 

Thanks,

Souvik.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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New Here ,
Nov 28, 2023 Nov 28, 2023

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I am having difficulty cancelling my FREE Trial order placed on the 27/11/23. Following your directions to Manage my Account and selecting CANCEL on that page..... there is NO CANCEL on that page. A search for the Cancel choice ended in NO provision for cancellin an order. HELP

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Community Beginner ,
Apr 01, 2024 Apr 01, 2024

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Same thing here had a 30 day trial canceled sub in 7 to prevent being charged and they canceled the remaining time on my trial. Then they come back with some excuse as to Ill have to sign up with another email to get my trial. Clearly they are trying to take advantage of people via the trial or are about as competent as there policies. Crazy thing. These guys are supposed to be software creatrors yet cant figure out a way to stop robbing people of the trial that they already wasted there time to set up. 

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Adobe Employee ,
Apr 03, 2024 Apr 03, 2024

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Hi @DM35881872ougw,

 

Thanks for writing in! 

 

Adobe offers a 7-day free trial period for annual subscriptions. 

If bought monthly, you will be charged on the purchase selection.

 

You can review the above links to learn more.

 

Hope this helps.

 

-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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Community Beginner ,
Apr 03, 2024 Apr 03, 2024

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Seriously. So Noone in your company knows what's going on. I was offered
the remainder of my trial yesterday in a customer service chat. Still
waiting to be able to use it.

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Community Beginner ,
Apr 03, 2024 Apr 03, 2024

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No!!!!

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Community Beginner ,
Apr 03, 2024 Apr 03, 2024

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LATEST
  • How would this help. I'm am waiting for you to reactivate the trial I already put the footwork in for. I did my part already. When I had your people remove my billing info to prevent me getting charged they took the remaining 3 weeks of my the trial I already put the work in for. After reviewing some reviews it looks like you rob people of there trials on a regular basis. The person I chatted with offered me my 3 weeks and that is conformation enough that you did something  wrong. You need to fix what you broke. Not my problem not my fault this is your mistake and I'm still waiting for the service to be usable for my final 3 weeks. And have already requested login info. As I said. Your screw up you fix it. Perhaps the next person won't do it again. Take responsibility for the wrong you do or go out of business.

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