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Cancellation of payment

New Here ,
Nov 05, 2021 Nov 05, 2021

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Hello! I cancelled today (5/11/21) a free trial of adobe acrobat reader for pdf which was valid until today but i was charged 59.49€ with my credit card the same day. My order number is: [personal information removed] (email:[personal information removed]) .Is there any way to take my money back?

 

[Personal information removed by moderator for your protection on a public forum.]

 

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Android , Cancel subscription

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1 ACCEPTED SOLUTION
Community Expert ,
Nov 06, 2021 Nov 06, 2021

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Hi @Γιώργος5FFE 

 

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

 

Jane

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Community Expert ,
Nov 06, 2021 Nov 06, 2021

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@Γιώργος5FFE wrote:

Hello! I cancelled today (5/Nov/21) a free trial of adobe acrobat reader for pdf...


 

Hi

You posted to Acrobat Reader Mobile (beta). Acrobat Reader for Mobile is free. It sounds like you are not using the beta version, so I'll move your post to Acrobat Reader Mobile.

 

Can you please tell us exactly what you purchased and whether you purchased it from Adobe or from the Google Play store on your Android device?

 

Jane

 

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New Here ,
Nov 06, 2021 Nov 06, 2021

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I purchased a free trial of Adobe Acrobat reader for pdf which was valid until 5 of November 2021.But the same day i was charged with the cost of 59.49€ of Adobe Acrobat Premium Yearly.

Screenshot_20211106-165309_Gmail.jpg

Screenshot_20211106-165309_Gmail.jpg

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Community Expert ,
Nov 06, 2021 Nov 06, 2021

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Hi @Γιώργος5FFE 

 

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

https://www.adobe.com/devnet-docs/adobescan/android/en/managingsubscriptions.html#cancel-a-subscript...

 

Jane

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