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Cancellation of subscription

New Here ,
Nov 25, 2021 Nov 25, 2021

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С моей карты каждый месяц списывается деньги. Я хочу отменить подписку. В приложении я это сделать не могу. Свяжитесь со мной по адресу

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Hi,

 

We did check your account status through the registered email on Adobe. We couldn't find any subscription registered under your account.

In this scenario, what we assume is that, email address initially used to register the for subscription is a different than this one. 

Is there any other email you could probably think of? Please share it with us via private message.

 

To initiate private message:

1- Click on my profile icon

2- click on Send message at upper right corner.

3- type your message and send.

 

Thanks,

Akanchha

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New Here ,
Nov 25, 2021 Nov 25, 2021

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Hi,

 

Could you tell me if I can fill any form to cancel the subscription? I don't know  what email address I used instead of my present. Tell me what to do

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