Cancellation plz

[jaehwan36402620b4j7]

Actually, I paid money by my mistake. But Idk why it doesn't cancel. I need to cancel. You don't need to check back to me, can u cancel my progress plz? 

[S. S]

Hello @jaehwan kim,

Hope you are doing well. Thanks for writing in!

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3vBpZXy)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3vBpZXy)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

[jaehwan36402620b4j7]

•  I don't know what I pay for cancellation fee. I just wanted to cancel. And I paid a once already even I used it only one time. And I have tried to cancel. But I couldn't it. Because I followed your reply but it didn't work. So I searched at google. And I found soluation. And.. what? Should I pay that? No. I think I can not pay anymore. I hope that's error. I'm sorry for you but if you were me, you would do this as me. I gonna wait your reply. Sorry and thank you

[jaehwan36402620b4j7]

hello. I posted it before. I really don't use it before. And this account didn't contact with my app store. It's unfair. And I followed your reply as well and I checked it well, so I thought it doesn't matter for me. And i realized my money suddenly is withdrawn. Please. I don't know why I have to pay. Please. And I didn't even know this account signed up. Please. And I checked it again. I already paied 2 times. I think that's already enough to give money to you guys . Please help me.

[Ged_Traynor]

@jaehwan36402620b4j7 you'll need to contact Adobe support about payment issues
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

[kglad]

@jaehwan36402620b4j7 

make your case to adobe support IF you purchased from adobe (and not an app store).

[jane-e]

@jaehwan36402620b4j7 

I've merged your triplicate posts into one thread for you. Please continue in this thread.

We can't cancel for you. Did you purchase from the App Store or from Google Play?

Jane

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">