Cancellation

[amanda_787]

It is almost impossible to get a hold of someone from this company. I had to click so many different places just to find this thread. I downloaded Adobe acrobat from my iPhone and tried to cancel before the free trial was up, but I couldn't find where to do that anywhere.Now it keeps trying to charge my card, which thankfully is not letting it go through, but I can't even cancel my stupid subscription without paying for a service. I didn't even use. I will never use the service again. I just want my account canceled and my payment method taken off. Nowhere on the subscription does it even tell you how to unsubscribe.

[Jeffrey_A_Wright]

Amanda, thanks for posting to this public discussion forum. I am sorry you are unable to reach us. I am showing that your account is past due because the method of payment you used to begin the evaluation of our services was not accepted. Please see https://adobe.ly/47tBaBF for information on how to correct your account. You may need to use a different device, since you mentioned you have been unable to contact us previously.

Once your account is in good standing, and the method of payment has been accepted for the services rendered, you can then complete the self-cancel process at https://adobe.ly/49GuSju if you have no further need of our services, Amanda. ^JW