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Cancellazione Abbonamento Annuale

New Here ,
Dec 05, 2021 Dec 05, 2021

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Ciao a tutti!

Ho disdetto l'abbonamento annuale il giorno dopo l'addebito del costo... è possibile richiedere i soldi indietro o ormai è troppo tardi?

 

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Android , Crash or freeze

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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Hi Elia,

 

Hope you are doing well.

We did check your Adobe account and found an active subscription of Acrobat Premium.

If you wish to cancel it, here's a help document with the detailed steps of cancellation: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio... 

 

Note: A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel.

 

Thanks,

Akanchha

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New Here ,
Aug 08, 2023 Aug 08, 2023

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Buongiorno ho attivato promo 7 GG con rinnovo automatico per un anno al costo di circa 75 euro.Desidero disattivare rinnovo gratuito dopo utilizzo gratuito, ma non riesco.ho provveduto a verificare attraverso i miei piani , ma nn risulta nulla.io nn ho intenzione di pagare il rinnovo.Desidero disdire rinnovo .

 

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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Hello @Frangelice,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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