Trying to cancel a subscription and instructi9ns available don't work. No option to cancel seems to exist and no contact info other than this forum to seek advice. Please anyone??
Hope you are doing well. I am sorry to hear that you are unable to cancel your Adobe free trial.
Would you mind sharing the error that you get when trying to cancel the subscription? A screenshot of the error would be great.
Also, you can try contacting the store provider through which you have subscribed [ play store if you use android device / app store if you use an iOS device ]
I am sorry for the experience. However, mobile subscriptions are something that are handled by your store operator and not Adobe directly. I would suggest you to kindly get in touch with store depending upon the device platform you are using so that you can get a better assistance.
You can click on the below links to get a better idea about how to proceed with it:
So, a mobile-based subscription can be canceled directly from the subscriptions option on the store you are using.
For Google Play Store:
Open the Google Play Store App.
At the top right, tap the profile icon.
Tap Payments & subscriptions. Subscriptions.
Select the subscription you want to cancel.
Tap Cancel subscription.
Follow the instructions.
For Apple AppStore:
Open the Settings app.
Tap your name.
Tap Subscriptions.
Tap the subscription.
Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button, the subscription is already canceled.
For Galaxy Store:
After logging in to Galaxy Store, tap “Menu,” tap “Subscriptions,” select the app from the list, then tap “Unsubscribe” to cancel the subscription.
When on the Adobe website, I subscribed to and paid for Creative Cloud All Apps with 100GB. I've used it since May 2021.
Due to illness I'm unable to use it *I want to cancel it* and like everyone else I'm* unable to find a way to do so.*
When I go back to your website to cancel, all I get are options to subscribe as if I have no subscriptions, yet I continue to get billed for it. You guys do not provide a link to cancel. - See Attachment.
You don't even show that I ever had a subscription in the past even. Yet I paid $54.99 for over a year. Very unscrupulous. See attachments.
Even your answers on how to cancel are very unclear and do not work. I did not subscribe on my cell phone or through and third-party source.
I have canceled my payment method for the subscription and am seeking a way for legal resources on Adobe's business practices and ethics.
Please provide direct, clear, and truthful directions to cancel my subscription through Adobe to stop the attempt of being billed monthly.
I want official evidence from Adobe that I have no active subscriptions and as of what date.
I no longer trust Adobe. You guys have your site set up to have people running in circles to cancel their subscriptions, find their proof of purchases, their key for their purchases, etc.
I checked the email address that you registered here over the community and could not find an active subscription?
Also, since you want to proceed with the cancellation and you are referring to a Creative Cloud subscription, please reach out to our support team from the link to start a conversation and get it canceled:
Ich möchte mein kostenloses Adobe Acrobat Reader Test-Abbonnement zeitgerecht vor dem 20.08.22 kündigen, finde auf ihren umfangreichen Seiten aber keine entsprechenden Button.
I hope you are doing well. Per the description, I understand that you want to cancel the subscription.
It depends upon the store from where you need to cancel. You may follow the below steps as per your platform to cancel the subscription:
Apple AppStore:
Open the Settings app.
Tap your name.
Tap Subscriptions.
Tap the subscription.
Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. The subscription is already canceled if there is no Cancel button or you see an expiration message in red text.
I spent about 30 minutes trying to cancel a free trial. Finally, I found it. I don't know why the Administrator of this site did not just send everyone this link. Geez!
Hello, I am trying to write for the third time, because chat bot ignores my question and leaves the chat.
I want to cancel my account, because I do not need it anymore. Why do I have to pay additional 180 Eur for that? Could you please explain me, what is the right time to cancel, so that I do not need to pay such amount?
If you have a galaxy, go to the galaxy store and you will be able to cancel your subscription there. Go to menu the subscriptions and hit the cancel button.
If you want to cancel, you will need to contact them by sending them an email. I tried calling the phone number but there is an automatic message saying the person is unavailable.
Don't waste your time. The links they provide above on how to cancel are no help as the screen does not have the option that they say it does. I tried via the chat with three seperate agents and they tried to sell me a discounted plan. However when I instisted that they cancel the plan the just ended the chat. 3 TIMES.
I wasted over an hour on this. Very disappointing as I always thought Adobe was a reputable and professional company but this is very underhand and they put themselves in the same category as dodgy scam artists.
I am now waiting on them to confirm the cancelation of my plan via email so hopefully that will work
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