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Cancle subscription

New Here ,
May 17, 2022 May 17, 2022

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I'm using the Acrobat free experience. But I don't want to subscribe to Acrobat after the free trial. Please make sure it doesn't get paid.

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hello,

 

I hope you are doing well. As per the above description, I understand that you do not want to continue further with the subscription after the trial expires.

 

The store handles a mobile-based subscription through which you purchase the trial, depending upon the device you use. For example, if you are using an Apple Device, your subscription for Adobe Mobile subscription is managed by the App Store.

 

So, please get in touch with the store operator as they would be in the best position to assist you.

 

To know more, click the below links:

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
May 18, 2022 May 18, 2022

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Hello,

 

I hope you are doing well. As per the above description, I understand that you do not want to continue further with the subscription after the trial expires.

 

The store handles a mobile-based subscription through which you purchase the trial, depending upon the device you use. For example, if you are using an Apple Device, your subscription for Adobe Mobile subscription is managed by the App Store.

 

So, please get in touch with the store operator as they would be in the best position to assist you.

 

To know more, click the below links:

For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Apr 05, 2023 Apr 05, 2023

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PLEASE CANCEL ALL MY SUBSCRIPTION AND DO NOT CHARGE MY ACCOUNT AGAIN

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New Here ,
Apr 05, 2023 Apr 05, 2023

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PLEASE CANCEL ALL MY SUBSCRIPTION AND DO NOT CHARGE MY ACCOUNT AGAIN

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New Here ,
May 22, 2023 May 22, 2023

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I am canceling this subscriptrion. I do not remember signing up for a revolving plan. my understanding was that it was a one time fee. I have put a stop payment on this charge, and if you ever want me to use your services again then you will allow me to go in peace. If you choose to charge me for not understanding how your plan works or for canceling my plan, I will notify the Better Business Bureau's to explain that your online popups are confusing, evasive, and unclear. 

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Adobe Employee ,
May 23, 2023 May 23, 2023

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Hello @Marianne30007133ysxb,

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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