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Cannot log-in to Acrobat Reader

New Here ,
Jul 22, 2018 Jul 22, 2018

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Ah.. I have the same problem. The message should be " Access Denied".

I am not using decrypted Pro edition, just the free Acrobat Reader DC, downloaded from adobe.com

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Adobe Employee ,
Jul 23, 2018 Jul 23, 2018

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Hi OwenCui,

Sorry for the delay in response.

As you get the access denied error message, did you check if you can log in to your Adobe account?

If not, please open the link Adobe ID and try to login with the same email address and password that you use on the mobile application.

Did you ever use the application before?

Could you please let us know the location where you are trying to use the service?

Let us know if you need any help.

We will be waiting for your response.

Regards,

Meenakshi

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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In having same issue. I can't log into Acrobat Reader (Adobe Account). I've Uninstalled restarted phone and re-installed his app about 10x now. I've even turned off 2-Factor. No faster what I do, it signs me out. I've even gonna add fat as factory resetting my phone. I have it installed on my Android Tablet and I'm signed in on there, with no issues. Both are using Version 21.10.0.19961. And both are using the same wifi. 

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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OK. Disregard my previous post. I finally got it, but I had to install Adobe Account Access on my tablet. Then when I went to sign in, I only had to use the code. So I think the Account Access app is the issue. If I clicked on ALLOW, it would log me in then out. 

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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Well that didn't last long.. I got signed out AGAIN! So I'm still looking for a solution. 

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Adobe Employee ,
Dec 06, 2021 Dec 06, 2021

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