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Cannot log into account on Acrobat app for iPad

New Here ,
Jun 10, 2022 Jun 10, 2022

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Recently, the Acrobat app does not let me log in to access my PDFs. I do not know what caused this since it was working fine a few days ago. Whenever I open the app, it shows me this screen: B2A69D97-1491-427A-AF73-80E84A66C20B.png

I'm assuming that this is the screen where you log in, but keeps loading and never allows me to do so. Pressing cancel doesn't help since the screen just pops up again. I can log in through Safari, but when it prompts me to open the app, it still doesn't log in. 

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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Hello Ryan,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader. 

 

From the screenshot, I see that you are connected to a VPN. If this is normal, can you check in the whitelist section of the VPN and allow Adobe Applications to it.

 

If that doesn't help, you can try disconnecting the VPN and then try to log in once.

 

Let me know if this helps.

 

Thanks,

Souvik.

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