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Cannot open file

New Here ,
Jun 27, 2022 Jun 27, 2022

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Why can't I open certain files on my phone with Adobe. I get the message " document cannot be opened because it is damaged" , for example a boardingpass from an airline.  I can open it on my laptop! It's very annoing when I only have my Phone at my disposal.

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Hello Anja,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Can you please share a few details with us:

1. The application version you are using. 

[ To check for it, please open Acrobat Reader Mobile-> click on the profile icon on the top right-> About Acrobat Reader  Mobile.]

2. The operating system you use [Android/iOS] and the version.

3. A screenshot of the error message you get.

4. A sample file if you can so that we can check on our end and try to reproduce the issue.

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

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