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Cannot print or download a pdf filer

New Here ,
Dec 28, 2023 Dec 28, 2023

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I have adobe PRO , but i cannot download or print out a pdf file . Please help 

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1 ACCEPTED SOLUTION
Community Expert ,
Dec 29, 2023 Dec 29, 2023

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@Elijah34502329cbsd 

 

Please confirm your version and OS. You said you have Acrobat Pro (desktop only), but you posted to the Acrobat Reader Mobile forum and identified a mobile OS.

 

  • Can you print any PDFs or only the one? Do you get an error message?

 

  • Where are you trying to download PDFs? From a website? From a server? Do you get an error message?

 

  • Did this work before and it's a new problem? Or is it a new installation and it has never worked?

 

Adobe is the company, btw. The application is Acrobat.

 

Jane

 

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Community Expert ,
Dec 29, 2023 Dec 29, 2023

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@Elijah34502329cbsd 

 

Please confirm your version and OS. You said you have Acrobat Pro (desktop only), but you posted to the Acrobat Reader Mobile forum and identified a mobile OS.

 

  • Can you print any PDFs or only the one? Do you get an error message?

 

  • Where are you trying to download PDFs? From a website? From a server? Do you get an error message?

 

  • Did this work before and it's a new problem? Or is it a new installation and it has never worked?

 

Adobe is the company, btw. The application is Acrobat.

 

Jane

 

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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Hi @Elijah34502329cbsd,

 

Thank you for writing in!

 

++ to the details asked by Jane, please share a screen recording of the steps you are following when you experience the error.

 

Thanks,

Souvik

Community & Social Consultant | Document Cloud | Adobe

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