Cannot print or download a pdf filer

[Elijah34502329cbsd]

I have adobe PRO , but i cannot download or print out a pdf file . Please help 

[jane-e · Accepted solution]

@Elijah34502329cbsd 

Please confirm your version and OS. You said you have Acrobat Pro (desktop only), but you posted to the Acrobat Reader Mobile forum and identified a mobile OS.

• Can you print any PDFs or only the one? Do you get an error message?

• Where are you trying to download PDFs? From a website? From a server? Do you get an error message?

• Did this work before and it's a new problem? Or is it a new installation and it has never worked?

Adobe is the company, btw. The application is Acrobat.

Jane

[S. S]

Hi @Elijah34502329cbsd,

Thank you for writing in!

++ to the details asked by Jane, please share a screen recording of the steps you are following when you experience the error.

Thanks,

Souvik