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Cannot read file. White screen

New Here ,
Jan 10, 2024 Jan 10, 2024

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For a couple of days i can't open a book. I need to reopen the app to load the current page. When i go to the next page - it becomes empty ( white). When i rotate the screen. - the same behaviour.

Fix it please

TOPICS
Android , Crash or freeze , View or share PDFs

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Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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Hi @Kate34707647kpj9,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you use (go to Profile-> About Acrobat);

2. The Android version of your device;

3. A sample file where you see the issue to test inhouse.

 

Look forward to hearing from you.

 

-Souvik

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