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Cannot sand a copy to anorther app work

Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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Why present can not send a copy pdf file form Acrobat to another app ,last time can send pdf file, now send link file can't send pdf file not convenient work.

IMG_0590.jpeg

IMG_0591.jpeg

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Edit and export , iOS

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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hi Kitsana316711455w2u,

Thank you for contacting us. Would you mind to check the version of Acrobat Reader iOS you have on your device? If the version is not the latest Acrobat Reader 23.07.01 yet, would you please update to it to see if the issue still persists?

Thank you for your patience.

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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now version 23.07.01 .but can't 

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Community Beginner ,
Aug 14, 2023 Aug 14, 2023

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IMG_0599.jpeg

IMG_0600.jpeg

IMG_0598.jpeg

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Adobe Employee ,
Aug 14, 2023 Aug 14, 2023

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hi Kitsana316711455w2u,

We are sorry for any inconveneince that the issue still persists after updating to 23.07.01. We will be looking into the issue with WeChat.

Thank you for your patience. 

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Adobe Employee ,
Aug 22, 2023 Aug 22, 2023

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hi Kitsana316711455w2u,

The Acrobat Reader 23.08.00 is available now in App Store and it should resolve the issue. Could you please try to update this latest version of Acrobat Reader and let us know if the issue is still happening?

Thank you for your patience.

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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Thank you very much . After update can sand file normally 

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Community Beginner ,
Aug 22, 2023 Aug 22, 2023

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Thank you for supporting. After update new version can sand file normally. Thank you.

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Adobe Employee ,
Aug 23, 2023 Aug 23, 2023

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Hi @Kitsana316711455w2u,

 

Thank you for letting us know that the issue is fixed for you.

 

-Souvik

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