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Cannot sign in - Acrobat iPad

New Here ,
Mar 21, 2022 Mar 21, 2022

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Hello,

I have just installed Adobe Acrobat (version 22.03.00 (20220315.164653)) on my iPad (9th gen),

and I've tried multiple times to sign in, but as soon as I try to do that I get "com.adobe.eco.auth error 400" and I cannot proceed further. I have an active subscription through my Institution, and on another device (my Windows PC) I can log in without problems.

Thank you,

Lorenzo

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Crash or freeze , iOS

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Adobe Employee ,
Mar 21, 2022 Mar 21, 2022

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Hi @Lorenzo23474856vmms 

 

As you are having an enterprise managed subscription, kindly refer your IT admin to this help document
https://helpx.adobe.com/x-productkb/policy-pricing/tshoot-fed-id.html#Error400badrequestErrorquotThe...

 

Let us know if that helps.

 

Thanks,

Harsh

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