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Cant open pdf on S20 in watts app and gmail both despite acrobat for samsung is installed

New Here ,
Jun 02, 2021 Jun 02, 2021

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hi.

I am unable to open any pdf documents directly in watts app and Gmail.  I can go and open same pdf document in acrobat for samsung app, but not directly from app somehow.

it's very annoying not to view pdf directly in apps and rather have to go to acrobat for samsung app to view pdf.

my phone is Samsung S20fe.

 

This problem is fairly new but frustrating one,  started only 2 months ago, before that I can open pdf documents. 

I have latest versions of watts app, acrobat , Gmail, Android Software etc. all are updated and no updates are pending.

I tried many hours fixing it, but all of no use.

pls advise fix 

 

thanks 

sandy

 

TOPICS
Android , Create PDF , Organize PDF pages , PDF forms , View or share PDFs

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Community Expert ,
Jun 02, 2021 Jun 02, 2021

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What is "watts app"?

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New Here ,
Jun 02, 2021 Jun 02, 2021

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WhatsApp

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New Here ,
Apr 29, 2024 Apr 29, 2024

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This can be caused by Samsung Wallet.  If not using Samsung Wallet (I recommend google wallet) then uninstall it.  This fixes the issue on an S20 5G I know.   The problem is you open a pdf from your google drive or file but can't open it from gmail or a text link.   Also it may give an erronous error like can't read the QR code even though there is not one on the document.   

 

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Adobe Employee ,
Apr 30, 2024 Apr 30, 2024

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Hi @Bruce37069506j9m1,

 

Hope you are doing well. Thanks for writing in!

 

I was going through the thread, and what I suspect here is that the issue could be with Acrobat Reader Mobile not being set as a default to open PDF files on the device.

The feature can be used through your device's settings app. More info here: How to clear and change default apps on Android?

 

Hope this helps.

 

-Souvik

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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