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Cant unsubscribe

New Here ,
Apr 17, 2021 Apr 17, 2021

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Supposedly, my free trial is about to end today but I can unsubscribe to it. How can I unsub? 

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Apr 19, 2021 Apr 19, 2021

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Hi Jer5D5F 

  

Hope you are doing well. 

  

Don’t worry, you can cancel the subscription from your end. Before we let you go do you mind sharing the reason for the cancellation? 

For IOS  

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.  

For step-by-step instructions, see View, change, or cancel your subscriptions 

For billing issues or a refund, see Request a refund for an App Store or iTunes Store purchase.    

For Android.  

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.  

For step-by-step instructions, see Cancel, pause, or change a subscription on Google Play 

For billing issues or a refund, see Get a refund on Google Play 

   

For more help, you can refer to https://helpx.adobe.com/acrobat/mobile-app-faq.html  

  

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. 

  

Regards  

Ria  

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New Here ,
Jun 16, 2021 Jun 16, 2021

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I also can't unsubscribe, followed the documentation and went to manage plan and there's no option to cancel. I cancelled it on Paypal so I'm not being charged but now I get emails saying payment failed. I'm just going to block it. Fix this! 

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