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Cant use my premium acoount

New Here ,
May 11, 2021 May 11, 2021

I already purchased the monthly premium but I can't access 

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Install update and subscribe
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Adobe Employee ,
May 12, 2021 May 12, 2021
LATEST

Hi Jieselle

 

Hope you are doing well and sorry for the trouble. As you are unable to use the premium services

 

What happens when you try to use the premium services, Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

 

Also, please logout of the application and reboot the device once and relogin with the same Adobe ID and password and check

 

Regards

Amal

Regards
Amal
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