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Charged $10.66 for trial

Community Beginner ,
Feb 01, 2022 Feb 01, 2022

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I was charged $10.66 during the free trial on January 7th. The same day I signed up I canceled my subscription and my PayPal account was charged. That's not a "free" trial and I would like a refund please. 

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Android , Cancel subscription

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Hi @Donna22939677ga2h 

 

As we can check you have opted for a monthly plan, and for that the free trial is not applicable. 

Here is a similar discussion link on cancellation and refund-related issues. Kindly check out the steps suggested there and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/unable-to-cancel-the-subscription/m...

 

Let us know if you need any more information.

 

Thanks,

Harsh

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New Here ,
Feb 18, 2022 Feb 18, 2022

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This is exactly  what just happened  to me! I want a refund. How can this be resolved?

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Community Beginner ,
Feb 18, 2022 Feb 18, 2022

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As you can see they said since I signed up for the "monthly" I can't get my money refunded even though it said that it was a free trial for both subscriptions. It also said that my card would not be charged when they were insistent on me entering the information for my card only to have it immediately charged. I believe that this is how they are making their money, by misdirection. Look at the name of the person that left the comment from Adobe... Harsh!? Really? I believe it though!

 

I am very happy for you if you get a refund, but I think that they will find an excuse not to give it to you. Best of luck either way, Grace. 

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