• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Charged for free trial subscription

New Here ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

I've signed for the free trial but i've been charged

TOPICS
Cancel subscription

Views

529

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

Hello @Lynn27253515bdqz 

 

I hope you're doing great, and sorry for the trouble.

 

As I can see you have a monthly subscription and free trials are only for annual subscriptions. So, to get a free trial, you must have an annual subscription.

 

Kindly refer to this article to know more about Premium subscription and trials:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

 

Let us know if this helps.

 

Regards,

Krutikka

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 22, 2022 Nov 22, 2022

Copy link to clipboard

Copied

Hello @Lynn27253515bdqz 

 

I hope you're doing great, and sorry for the trouble.

 

As I can see you have a monthly subscription and free trials are only for annual subscriptions. So, to get a free trial, you must have an annual subscription.

 

Kindly refer to this article to know more about Premium subscription and trials:

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html

 

Let us know if this helps.

 

Regards,

Krutikka

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 25, 2024 Apr 25, 2024

Copy link to clipboard

Copied

LATEST

It's an awful way to do business! Charging people for a FREE TRIAL!!!?? Crooked company. I guess I will dispute it, and make sure I post about my situation on my social accounts to my 7k followers. What in the world! being charged for a trial. Mouth breathers and time wasters. What a shame Adobe wrongly charged a a loyal customer of 25 years. What is wrong with you Adobe. Overcharged, wrongly charged, bad business, dispute Adobe charges, Adobe misleading their customers. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines