Charged on canceled subscription

[Nikolaos30689084o5wt]

• Hello
• I cancelled this subscription long time ago  but I have been charged on for this cancelled subscription .multiple months 

[taryn_9497]

Hi, I just had the same issue.

I cancelled my subscription and I was just charged again.

I have cancelled my subscription again but I don't want this to happen again and I would like to receive the latest payment back.

Can anyone advise?

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. 

I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have the Acrobat Pro desktop application. Our billing team can better handle this. Visit https://adobe.ly/3GrXjFU click on the contact us button at the lower right corner to start the chat. 

[joseph_5311]

I had the same issue, my subscription renewed yesterday and I haven't used any of its benifits, 34$ to cancel it is outrageous. What can I do to waive this unnecessary fee

[Amal. · Accepted solution]

Hi there 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC 

~Amal

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