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Charged Twice

New Here ,
Oct 02, 2022 Oct 02, 2022

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I need to speak to someone in customer support asap

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Android

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Community Expert ,
Oct 02, 2022 Oct 02, 2022

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Hi

Because you did not purchase from Adobe, you need to contact Google Play for billing issues:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancellation-fee-and...

 

Let us know how this goes.

 

Jane

 

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Adobe Employee ,
Nov 10, 2022 Nov 10, 2022

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Hi @Joseph A.263936656pu7,

 

Hope you're doing well, and sorry for your experience and delayed response.

 

As Jane mentioned, mobile-based subscriptions are managed by the store from where you purchased them.

 

In general cases of double charge, you're refunded the amount by the bank itself. I suggest you contact your bank if you haven't already. 

 

If bank denies any claims for a chargeback, you can get in touch with the store support for further instructions and assistance.

For Google Play Store: Contact us for help and office location guidance - Google (about.google)

For Samsung Store: Contact Us | Official Samsung Support US

 

Hoep this helps.

 

-Souvik.

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