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cobrança indevida no período de teste gratuito

New Here ,
Aug 26, 2023 Aug 26, 2023

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Iniciei um período de teste gratuito no adobe Acrobat, e cancelei no mesmo dia. Mesmo cancelando antes do período de teste acabar, fizeram uma cobrança no meu cartão de crédito. Gostaria de saber como ter o reembolso do valor cobrado indevidamente

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Cancel subscription , Security or signature

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Adobe Employee ,
Aug 26, 2023 Aug 26, 2023

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Hello @Aline314528813opl,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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