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cobrança indevida

New Here ,
Jan 14, 2024 Jan 14, 2024

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Gostaria de informar que identifiquei uma cobrança indevida em minha fatura referente à assinatura com vencimento em 15/01/2024. O débito foi registrado hoje, em 14/01/2024, sendo que a assinatura já foi cancelada.

Solicito, por favor, o estorno imediato dessa cobrança indevida. E aguardo a resolução deste problema.

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1 ACCEPTED SOLUTION
Adobe Employee ,
Jan 17, 2024 Jan 17, 2024

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Hello @julio347902284hrg,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Jan 17, 2024 Jan 17, 2024

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Hello @julio347902284hrg,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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