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Com consegui acessar o meu plano premiu.

New Here ,
Jan 31, 2024 Jan 31, 2024

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Efetuei a comprar ontem (30/01/2.024) do plano premium e, até o exato momento não está disponível as funções deste plano.

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

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Hi @Nelson35155292ujwy,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

Please share a screenshot of the purchase you might have received from the Samsung Galaxy Store or Google Play Store with the Purchase ID mentioned to check further.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Feb 03, 2024 Feb 03, 2024

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Hi @Nelson35155292ujwy,

 

I hope you are doing well. I am sorry for the trouble.

 

I checked your email address registered here in the community and cannot find an active subscription for Acrobat Premium.

 

Please share a screenshot of the purchase you might have received from the Samsung Galaxy Store or Google Play Store with the Purchase ID mentioned to check further.

 

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

 

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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