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Combine, Edit, Organize, Insert and Extract not working

New Here ,
Oct 12, 2022 Oct 12, 2022

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I am trying to combine and organize regular PDFs for a time sensitive application. They are not encrypted or secured. On my iphone, the app keeps crashing and closing and finally after reopening about 5 times, I get the error "could not organize." Then in the web version on my desktop it spins and then the same error.  I have successfully completed this task on my Iphone and I need this product to work, when I need to use it. I have an active premium paid subscription. Please advise on what to do so I can accomplish my task.

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Crash or freeze

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hi @Keonna6C1A,

 

Hope you are doing well. Sorry for the experience.

 

Would you mind sharing certain information so we can investigate the issue better:

1. The Application version of Acrobat Reader you are using;

2. The iOS version you are using;

3. A screen recording for a better understanding of the situation;

4. Sample files for us to try and reproduce the issue at our end.

 

Look forward to hearing from you.

 

-Souvik.

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