Combine pdf Feature (iPad) Not working

[Nrosario]

The combine pdf feature on acrobat iPad version with premium subscription stopped working. Need this to compile kids homework. I signed out and back in. I deleted app and re-installed. I even re-created the individual files; however i am still unable to combine. 

[Kerry5FC9]

I also have Adobe for iPad, and the combine feature is not working. Like Nrosario, I signed out/in, deleted the app and reinstalled, and turned my iPad off/on. When I try to combine files, I get an error message "Cannot convert your file." This feature was working for me until a week or so ago.

[Kerry5FC9]

After deleting the app from my iPad and iPhone, rebooting my iPad, reloading the app, and logging in from my Apple ID rather than my Google ID, I was finally able to combine files. I think it's working properly now, but I'm not sure what fixed it.

[Ria Tagra]

Hi @Kerry5FC9 ,

Hope you are doing well.

We are sorry, you're having difficulties. Please help me with few details to understand your issue better.

1. Make and model of your device?
2. Application version?
3. Could you please share a video or screenshot of the error?

We did try to replicate the behavior on our end, however, it is working fine. Make sure your application is updated. 

Note: Ensure you are connected to the internet.

For iOS Adobe Reader Mobile version: 21.05.00

For more help refer to:

*iOS- https://www.adobe.com/devnet-docs/acrobat/ios/en/troubleshooting.html

Let us know how it works at your end. If you have any further queries please feel free to reach us.

Regards

Ria

[Kerry5FC9]

Hi Rai,

I thought I had fixed the problem, but I’m still getting a “Cannot convert your file” error when I try to combine two pdf files.

- My device: Apple iPad Pro, 12.9-inch, 3rd generation

- Software version: 14.6

- Application version: Adobe Acrobat version 21.05.00 (20210519.165138)

- I am connected to the internet

Screenshot showing error is attached.

Thanks for your help!

Kerry

[Ian32324788ib6m]

I just paid for premium account and the one thing I need it to do, combine files, is not working. I have an iPad Air2, software version 15.7.8 with Adobe version 23.08.01. Error message reads, "Unable to convert your file."