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Comments made in a shared document on my Desktop not appearing on my Mobile application

New Here ,
Oct 07, 2023 Oct 07, 2023

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Hello world!

 

I have just started using Adobe Cloud for as a collaborative tool - been reading a shared document and making comments on my desktop + mobile application at different times. Each time, the document has managed to sync commetns made on both platforms without issue.

 

However, i began experiencing challenges yesterday with this and comments on my desktop just won't show up in the version i have on my phone - i've tried syncing/saving multiple times and the desktop version says it's uploaded to cloud every time - the only problem is i'm stuck with an old version of the document on my phone

 

Really not sure what to do at this point - it seems like it might be a problem on my phone side or with the way cloud works but i'm not sure how to proceed - anyone face similar challenges before? How did you resolve them?

 

N/B: attached are screengrabs of the same page on the different platforms - the one with comments is from the desktop app

 

Thanks!

 

 

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Community Expert ,
Oct 07, 2023 Oct 07, 2023

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Works for me on my iPad and iPhone.

 

What is your phone's OS? Are you using Acrobat on the phone to view the files?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Oct 09, 2023 Oct 09, 2023

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Hi @Aveddi254,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

We were experiencing an outage on the Adobe Servers which might have resulted in the issues with syncing.

 

Would you mind checking on the same now and letting us know if the files sync across platforms?

 

Look forward to hearing from you.

 

-Souvik

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