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Como recuperar mis archivos

New Here ,
May 12, 2021 May 12, 2021

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  • Cambie de celular y no puedo recuperar mis archivos de mi antiguo celular 
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General troubleshooting

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi Yeni Anaim

 

Hope you are doing well and sorry for the trouble. AS described you are unable to recover files from your old cell phone.

 

Have you stored the files to your phone memory or on a cloud storage like Adobe Document cloud? If you have stored it on Document Cloud storage please go to the link - https://documentcloud.adobe.com/link/home/  go to Documents tab  and look for your documents

 

Hope it will help

 

Regards

Amal

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