Compatibility with oppo pad air

[Snehasish8]

PDFs are not opening properly in landscape mode in oppo pad air 4.

The screen size is getting reduced.

[S. S]

Hi @Snehasish8,

Hope you are doing well. Thank you for reaching out.

Would you mind sharing a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you have installed (go to Profile-> About Acrobat);

2. The Android version your device is running;

3. A screenshot of what you see when switched to landscape mode;

4. A sample file to test.

Look forward to hearing from you.

-Souvik

[Pozzetti83]

Hi, 

I'm having the same problem on Oppo Pad 2.

When I'm using the Pad in Horizontal mode, the Acrobat app remains with the vertical proportions, leaving 2 big spaces on both side.

That makes almost useless to put in horizontal to work or to read documents.

[Pozzetti83]

Acrobat version 24.9.3.35572

Android version 14

OPD2202_14.0.0.630(EX01)

[Amal.]

Hi @Pozzetti83

I hope you're doing well! Thank you for reaching out and bringing this issue to our attention.

I wanted to let you know that our engineering team is aware of the situation and is actively investigating it. Rest assured, they are prioritizing this matter to ensure a swift resolution. While we don't have a specific update just yet, we will keep you informed and share any new developments as soon as we have them.

We greatly appreciate your understanding and patience during this time.

Please don't hesitate to reach out if you have any further questions or need assistance in the meantime.

~Amal