• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Compré accidentalmente una suscripción

New Here ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

Hola estaba realizando un proyecto y mi hermano accidentalmente hizo una suscripción anual quiero saber si puedo obtener un reembolso y cancelar mi suscripción.

TOPICS
Android , Cancel subscription

Views

369

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

LATEST

@Ernesto256781838o9g Hi,

 

Adding to what Jane said, the refund for a mobile-based subscription depends upon the store you have purchased from. 

 

You can refer to the policies from Play Store and apply for a refund from the same link given below:

Learn about refunds on Google Play - Google Play Help

 

I hope this helps.

 

Thanks,

Souvik.

View solution in original post

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

 


@Ernesto256781838o9g wrote:

Hi I was doing a project and my brother accidentally made an annual subscription I want to know if I can get a refund and cancel my subscription.


 

 

Acrobat Reader for Mobile is free. If you subscribed to something through Google Play, then you did not subscribe through Adobe, and you need to go through Google Play to cancel.

 

Details for Google Play here:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#manage-subscriptions

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied

Ya lo cancelo pero me reembolsaran? Nececito el dinero

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 16, 2022 Aug 16, 2022

Copy link to clipboard

Copied


@Ernesto256781838o9g wrote:

I already cancel it but I will be refunded? I need the money


 

Again, you need to contact Google Play. Adobe was not involved in your order.

 

Just scroll down a little bit from the link I gave you. 

 

Here, I've done it for you — you can use this:

https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 17, 2022 Aug 17, 2022

Copy link to clipboard

Copied

LATEST

@Ernesto256781838o9g Hi,

 

Adding to what Jane said, the refund for a mobile-based subscription depends upon the store you have purchased from. 

 

You can refer to the policies from Play Store and apply for a refund from the same link given below:

Learn about refunds on Google Play - Google Play Help

 

I hope this helps.

 

Thanks,

Souvik.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines