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Couldnt complete purchase already purchased

New Here ,
Aug 07, 2023 Aug 07, 2023

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 despite the fact that I have purchased this for a year it just won't allow me to use it on my device. I had a monthly plan then cancelled and upgraded to annual a few months ago

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Adobe Employee ,
Aug 07, 2023 Aug 07, 2023

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Hi @Babasola30199373vejc 

 

We have looked into your Adobe account registered using the same email.

There was a subscription for Acrobat Premium, which is now canceled and inactive. 

You can check the same from your Adobe account itself: https://account.adobe.com/ 

 

If you have purchased it again under a different email, you need to use that email to sign in.

 

Thanks,

Akanchha 

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New Here ,
Aug 07, 2023 Aug 07, 2023

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I purchased it from the Galaxy store and have reinstalled the app again and yet I still can't get it to work.

Warm Regards
Anthony Babasola Kuti

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Adobe Employee ,
Aug 18, 2023 Aug 18, 2023

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@Babasola30199373vejc it's not working because your subscription is not active under your account. Its showing canceled to us.

 

[Moving discussion to Reader mobile community]

 

~Akanchha

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