Couldnt complete purchase already purchased

[Babasola30199373vejc]

 despite the fact that I have purchased this for a year it just won't allow me to use it on my device. I had a monthly plan then cancelled and upgraded to annual a few months ago

[AkanchhaS]

Hi @Babasola30199373vejc 

We have looked into your Adobe account registered using the same email.

There was a subscription for Acrobat Premium, which is now canceled and inactive. 

You can check the same from your Adobe account itself: https://account.adobe.com/ 

If you have purchased it again under a different email, you need to use that email to sign in.

Thanks,

Akanchha 

[Babasola30199373vejc]

I purchased it from the Galaxy store and have reinstalled the app again and yet I still can't get it to work.

Warm Regards
Anthony Babasola Kuti

[AkanchhaS]

@Babasola30199373vejc it's not working because your subscription is not active under your account. Its showing canceled to us.

[Moving discussion to Reader mobile community]

~Akanchha