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Crash while on document

New Here ,
Jun 06, 2023 Jun 06, 2023

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App version: 23.4.1.27228

OS: Android 11

Device: Galazy TabS5e

 

When I load a cloud/collaborative document on this device it will crash to Acrobat's home/launch screen after ~30 seconds. This only seems to happen to this document in particular. The document has a lot of comments on it so that could be part of the issue. 

I can't do a screen recprding because whatever causes Acrobat to crash also causes the screen recorder to crash.

I do have a recording of the app crashing: https://photos.app.goo.gl/ZCE9cwu32NKjk2ye9 

Attached here is the local version of the document. The cloud version has additional notes drawn on via comments.

Reducing the size of the document would probably work, but if there is another cause for this I would like to know.

Thanks!

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General troubleshooting

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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Hi @Patrick229410470vu7,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

I have forwarded the information to the team for further investigation and will update the thread as soon as I hear back from them.

 

-Souvik

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