Critical App Crash – Adobe Acrobat on iPadOS 18.5 (iPad Pro 11" 3rd Gen)

[Ashraf_Nsour]

Subject: Critical App Crash – Adobe Acrobat on iPadOS 18.5 (iPad Pro 11" 3rd Gen)

Dear Adobe Support Team,

I hope this message finds you well.

I am writing to report a critical issue with the Adobe Acrobat app on my iPad Pro 11" (3rd Generation), currently running iPadOS 18.5. After updating to the latest version of Acrobat, the app crashes immediately upon opening. I have attempted the following solutions:

1. Force closing and reopening the app.
2. Rebooting the iPad.
3. Updating iPadOS to the latest version.
4. Deleting and reinstalling the app from the App Store.

Unfortunately, none of these steps resolved the issue. Worse, after reinstalling the app, all my saved documents were lost, which caused a significant disruption to my work.

This leads me to believe that the issue might be caused by a bug in the latest version of the app. I kindly request your urgent assistance in resolving this matter or providing a workaround or rollback option to an earlier stable version.

Device details:
- iPad Pro 11" (3rd Gen)
- iPadOS 18.5
- Adobe Acrobat (latest version as of June 2025)

Thank you in advance for your attention and support. I look forward to your prompt response.

Best regards,
Ashraf Nsour

[Judy38458357dcwd]

The same thing is happening to me. Just started today June 18 because I just opened some documents yesterday. This will seriously affect my business. 

[Judy38458357dcwd]

Here's an update. I just opened mine and it seems to be working OK. Thanks Adobe!

[WarrenHedges]

Same problem just today. Tried the same things to address it with no results.

[Kk025]

Yep. Me too today 6/18/2025. Hopefully this is resolved soon!

[byron_4332]

im having the same issue on my iphone and have tried all thr same steps you took to no avail

[geshultz]

Same issue here, on two different iPad Pros and iPad gen 10. This really hurts my business. Please fix ASAP.

[dale_4756]

I am having the same issue, very frustrating.

[S. S]

Hi All,

Good news.

We are live with the fix.

Please restart your device once and try using the app again. 

Let us know how it goes.

Regards,
Souvik.