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Cyrillic not displaying properly in some documents.

Community Beginner ,
Feb 06, 2022 Feb 06, 2022

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Hello. I have a problem on an android phone with specific cyrillic document, that does not appear properly and cannot be read. I would think it has something to do with encoding. However, most of the PDF documents seem to appear okay. I have problems only with 1 sender which happens to be my water bill. I can read it properly on my PC though, but when I try to copy something straight from the document it comes as: "0B0 =0 874020=5" etc etc, unlesss I copy it with formatting (idk if this is helpful in any way). I have checked the fonts in the PDF and they seem to be Arial and Courier which both support cyrillic. I did look everywhere for a solve to this issue but I seem to be unable to find what causes it and how to fix it, will appreciate any help, thanks.

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Adobe Employee ,
Feb 08, 2022 Feb 08, 2022

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Hi @Nevkar 

 

Would you mind sharing a few more details to understand the issue better?

1. Is it happening with a particular PDF or with other PDFs too?

2. Application version?

3. OS name and version? 

4. A video/screen recording that shows the issue clearly.

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Sure. The problem seems to be occuring only from this particular sender. It's montly bill and all their PDFs have the same issue, however I can read other cyrillic PDFs on the same device without problems. I am attaching screenshots of:
The actual problematic PDF.
Info of the Acrobat version.
Info about the Android 11 ( last 2 stating "core version" and "version number" in cyrillic)

 

The phone itself is Motorola One Vision. I wanna also say that the problematic PDF appears alright on my PC.
Thanks.

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Adobe Employee ,
Feb 10, 2022 Feb 10, 2022

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Thanks for providing the details. Could you check this PDF in some other PDF viewer like Google drive to confirm that it is not a file specific issue.

 

~Harsh

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Community Beginner ,
Feb 13, 2022 Feb 13, 2022

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Tried Google drive, no problem there, it's totally readable.

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