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Dar de baja mi suscripción premium de Adobe Acrobat

New Here ,
Jul 04, 2021 Jul 04, 2021

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Deseo darme de baja en suscripción Adobe Premium pues no la necesito y no aparece ningún campo en " mis suscripciones"  que diga ! Dar de baja,!  No quiero pagar la renovación después del periodo gratuito

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1 ACCEPTED SOLUTION
Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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Hello @Giuseppe3566915837o4,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Oct 29, 2021 Oct 29, 2021

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Hi,

 

Sorry for the delayed response.

 

If you have accidentally subscribed to Adobe Acrobat Premium, don’t worry you can delete the subscription from the store you purchased it.

For IOS   

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.   

 Cancel subscription: iOS 

  

For Android.   

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.   

Cancel Subscription: Android 

 

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase. Learn if you get a refund when you cancel. 

 

Adobe does not issue refunds for purchases made directly through app stores. For refund or billing requests, refer to: 

Refunds on Google Play for Google Play Store. 

Galaxy Store Payments and Purchases for Samsung Galaxy Store. 

  

For IOS    

Apple manages the Acrobat Reader premium subscription purchased from the Apple App Store.    

 Refund purchase  

   

For Android.    

Google manages the Acrobat Reader premium subscription purchased from Google Play Store. You can cancel your subscription using the Google Play Store app on your Android devices.    

Refund Purchase  

    

Regards

Ria

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New Here ,
Feb 24, 2024 Feb 24, 2024

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Me estan cobrando tres suscripciones y yo deseo solo la ADOBE FTD READE favor intervenir o dare orden amel banco que no pague.al proximo vencimiento de marzo.

 

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Adobe Employee ,
Mar 15, 2024 Mar 15, 2024

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Hello @Giuseppe3566915837o4,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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