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Desabonnement

New Here ,
Nov 04, 2023 Nov 04, 2023

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Bonjour

 

J'ai souscris à un essai gratuit de 7 jours , et je souhaite me désabonner mais je n'y arrive pas. Je n'ai aucune possibilité dans les menu, d'annuler l'abonnement. Pouvez vous le faire car je ne veux pas payer 69.99 euros !! Pouvez vous m'aider. Merci.

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Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

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Hello @Florent33382394ycb7,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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