Desconto errado

[tamiris_9544]

Já fiz o cancelamento do plano e veio descontado na minha fatura do cartão de crédito. Quero saber como resolvo isso ! 

[Amal.]

Hi there,

Hope you're doing well, and thank you for reaching out.

I checked your Adobe account and noticed that you currently have active subscriptions for Acrobat Pro and AI Assistant, along with a cancelled Acrobat Premium plan that was originally purchased through Apple.

If your query is regarding the Acrobat Premium subscription, we recommend reaching out to Apple Support directly, as the purchase was made via Apple and we have limited access to this subscription.

[tamiris_9544]

Bom dia, quero cancelar qualquer produto que esteja ativo ! Não foi eu que
fiz a. Contratação. E quero o estorno do valor que foi debitado
indevidamente do meu cartão, R$ 118,00 seja ressarcido!
Obrigada e aguardo retorno.

[S. S · Accepted solution]

Hi @tamiris_9544,

Thanks for the response.

We completely understand your situation. However, as Amal mentioned, we have very limited access to subscriptions purchased through Apple's App Store.

In such cases, it would be best to contact them, as they are in the best position to assist you.

To learn more about cancellation, please click here: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/43YQGST)

Also, to start the refund process, please visit the link below from Apple:

Report a Problem (https://adobe.ly/4jO0yoE)

Hope this helps.

Regards,
Souvik.