Difficulty opening files.

[Wayne5DE8]

I am having difficulty in opening attachments on my whatsapp,  when I try and open an attachment, it says " This file could not be accessed. Check your connection or make the file name shorter " please advise where I can change these settings?

[Dr. Neeraj]

I am having difficulty in opening attachments on my whatsapp,  when I try and open an attachment, it says " This file could not be accessed. Check your connection or make the file name shorter " please advise where I can change these settings?