Dissatisfied extremely

[Michelle338325193xah]

Very dissatisfied,I got the 7days free trial but did not used itbecause it was not what I needed and I canceled the day before the deadline expired,they still charged me and what's worse I don't have the resource that they charged me for.

[S. S]

Hello @Michelle338325193xah,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

[Michelle338325193xah]

This is  unfair Ive being charched every month nobody does anything.

[S. S]

Hi @Michelle338325193xah,

Thanks for writing back!

We do not manage transactions for mobile-related subscriptions. They are managed by the respective stores that your device uses.

I recommend going through the links for cancellation and any eligible refund.

-Souvik