• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Document cloud files disappeared from all my devices

New Here ,
Dec 12, 2019 Dec 12, 2019

Copy link to clipboard

Copied

My document cloud files disappeared form all my devices, iPad, iPhone and PC. I've restarted all and still nothing. Are there any problem with your servers?

 

thanks. 

 

[Title renamed by the moderator]

TOPICS
View or share PDFs

Views

674

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 13, 2019 Dec 13, 2019

Copy link to clipboard

Copied

Hi there,

 

Sorry for the trouble caused.

 

There was an issue going on with the Document Cloud which has been fixed now.

Could you please check and confirm if you can view your files now?

Open this link https://documentcloud.adobe.com/ and sign in with your Adobe ID.

Let us know how it goes.

 

Regards,

Meenakshi

 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 03, 2023 Nov 03, 2023

Copy link to clipboard

Copied

Hello, I have the same problem. I am registered as a student with a Cloud Volume of 3 GB.   I used Adobe Cloud to save my literature etc. but it all disappeared. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

Hi @Dominik28188785hus6,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind logging into: https://assets.adobe.com/cloud-documents using the same email that you used and check if the files are available there? 

 

Let us know how it goes so we can investigate further.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

Hello, thanks for the question.
Unfortunately not. There are files, but not the ones I had saved in the Adobe Readers' cloud.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

Copy link to clipboard

Copied

LATEST

Hi @Dominik28188785hus6,

 

The link that I shared above, is specifically for files that are saved through Acrobat Reader. If you have uploaded any files using Reader, they should be available there.

 

Also, I suggest checking with any alternate email address that you might have used to login to Adobe.

 

-Souvik

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines