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Downloading bank statements

New Here ,
May 24, 2024 May 24, 2024

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I need to download two months worth of bank statements. I went into online banking, it said I need Adobe so I got it. I've now attempted to download the statements but they're not downloading properly and I'm still getting the need Adobe message. Is this a doing it on a phone problem or am I doing something wrong?

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Create PDF , PDF forms

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Adobe Employee ,
May 28, 2024 May 28, 2024

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Hi @Sam37621098ixho,

 

Hope you are doing well. Thanks for writing in!

 

From the description, it looks like the statements you receive from your bank are created using LiveCycle designer.

Such files have a huge amount of metadata which cannot be processed on the mobile processors and need a desktop setup to view.

 

Hope this clarifies your question.


-Souvik

Community & Social Consultant | Document Cloud | Adobe

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