Edited pdf on iPhone, emailed to desktop, font garbled

Report · Jul 26, 2024

I have an Acrobat Pro account which I use on both on my Windows desktop and on my iPhone. When I edit a pdf on my desktop and email it, it comes through formatted normally. When I edit a pdf on my iPhone and email it to my desktop, the document comes across garbled with an error message "Cannot find or create the font 'XDIJDI+TimesNewRoman-BoldMT'. Some characters may not display or print correctly."

On the desktop version, while logged in, I went to Preferences>Content Editing and changed both the fallback font and the default font to Times New Roman to see if that would solve the problem. Prior to that it was set to Let Adobe Choose. The problem exists on either setting.

Do my settings/Preferences hold throughout my account regardless of which device I'm on (desktop or mobile) or do I need to change the settings/preferences on the mobile app separately? If so, how do I do that? I see no preferences>content editing on the mobile app.

Thank you!

Report · Jul 29, 2024

Hi @DeniseMAustin

I hope you are doing well. Thanks for reaching out.

As you mentioned, when you edit a PDF on your iPhone and email it to your desktop, the document appears garbled.

Could you please share the workflow or steps you are taking to edit the PDF on your iPhone? A short video recording of the process would be very helpful for clarity.

Additionally, what happens when you try to open or view the same edited PDF file on your iPhone using the Acrobat Reader mobile app? Does it display correctly? If it does, the issue might be related to font permissions on your desktop.

Please check for any pending/missing updates for the Acrobat Reader Mobile app and try updating it via App Store and reboot the device once and see if that helps.

Also, could you share the PDF file with us so we can investigate further on our end.

We are here to help and just need a bit more information

~Amal