Editing file on iOS device in cloud won’t save

[Sarah Neiman]

I've been using the Adobe Acrobat on my phone and iPad and using the document cloud to acess files from either device. When I close the document I'm editing in the cloud it says that it cannot save to the cloud and a recovered version has been saved to my device. This has happened with multiple files. I have tried signing out of the app, restarting my device and signing back in- still doesn't work. I have also tried deleting the app, powering off my device, reinstalling the app and signing back in and it still doesn't save on the document cloud. 

[Ria Tagra]

Hi, 

Hope you are doing well.

Thank you for reaching out to us. Could you please confirm if you are still facing the issue? We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message?

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Regards

Ria

[Steve Pittman]

Hi Ria,

I need help! I've saved several documents(pdf) one y new IPAD Pro (no longer have a laptop) and need to make some edits. This is my primary machine for work and life. 

How can I use the Adobe features to their full capacity?

I need to complete the attached PCOR document.

[S S. · Accepted solution]

Hi @Steve Pittman,

Hope you are doing well. Thank you for writing in!

Fill & Sign is one of the basic features available with Acrobat Reader Mobile. I checked the file you shared above, and it worked fine.

So, any work you have with the current shared document or other non-protected documents should work. Also, if you experience issues with editing or working on the application, you may try out the web version of Acrobat: https://acrobat.adobe.com/link/home/

Hope this helps.

-Souvik

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