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Editing file on iOS device in cloud won’t save

New Here ,
Aug 18, 2021 Aug 18, 2021

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I've been using the Adobe Acrobat on my phone and iPad and using the document cloud to acess files from either device. When I close the document I'm editing in the cloud it says that it cannot save to the cloud and a recovered version has been saved to my device. This has happened with multiple files. I have tried signing out of the app, restarting my device and signing back in- still doesn't work. I have also tried deleting the app, powering off my device, reinstalling the app and signing back in and it still doesn't save on the document cloud. 

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iOS , View or share PDFs

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

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Hi @Steve Pittman,

 

Hope you are doing well. Thank you for writing in!

 

Fill & Sign is one of the basic features available with Acrobat Reader Mobile. I checked the file you shared above, and it worked fine.

 

So, any work you have with the current shared document or other non-protected documents should work. Also, if you experience issues with editing or working on the application, you may try out the web version of Acrobat: https://acrobat.adobe.com/link/home/

 

Hope this helps.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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Sep 21, 2021 Sep 21, 2021

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Hi, 

 

Hope you are doing well.

 

Thank you for reaching out to us. Could you please confirm if you are still facing the issue? We need a bit more information from your side. Would you mind sharing your Adobe ID via Private message?

Note: This is a public forum, please do not share personal information here.

For sending a private message follow the below steps:

  1. Tap my name beside my profile picture.
  2. Tap send a message.
  3. Write your message and tap send.
    We will be waiting for your response. Once we've got that information from you, we can take a closer look.

 

Regards

Ria

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New Here ,
Feb 09, 2023 Feb 09, 2023

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Hi Ria,

 

I need help! I've saved several documents(pdf) one y new IPAD Pro (no longer have a laptop) and need to make some edits. This is my primary machine for work and life. 

How can I use the Adobe features to their full capacity?

 

I need to complete the attached PCOR document.

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Adobe Employee ,
Feb 10, 2023 Feb 10, 2023

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Hi @Steve Pittman,

 

Hope you are doing well. Thank you for writing in!

 

Fill & Sign is one of the basic features available with Acrobat Reader Mobile. I checked the file you shared above, and it worked fine.

 

So, any work you have with the current shared document or other non-protected documents should work. Also, if you experience issues with editing or working on the application, you may try out the web version of Acrobat: https://acrobat.adobe.com/link/home/

 

Hope this helps.

 

-Souvik

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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