Enviar archivo por WhatsApp y sale enlace

[ines31572012w8k8]

Cuando quiero compartir un archivo en pdf por el móvil, lo q se envía es un enlace y no se ve el archivo.

[Rafael287923633de6]

Si a mi me pasa lo mismo y es muy molesto, de qué sirve que pague uno la suscripción si no puedes mandar los archivos.

[Luis Norberto31627906hurg]

Tengo exactamente el mismo problema hace pocos días: antes no ocurría. Al buscar en redes, no veo soluciones. Pienso cancelar la suscripción también 

[Derek Lau]

hi ines31572012w8k8 and Rafael287923633de6,

Thank you for contacting us. We are currently looking into the issue and sorry for any inconvenience.

Thank you for your patience.

[Tobias Gonçalves]

 

Qual a solução para esse problema?

Não consigo mais enviar documentos em PDF, só aparece o link com essa mensagem:

[Sarina317335905wvv]

Me pasa lo mismo, no me deja compartir por WhatsApp los archivos, cuando antes lo hacía sin problemas y es muy molesto, mi trabajo es mayormente por el cel, no sé si por la lap pase lo mismo, pero en mi casa necesito poder hacerlo desde el celular como antes 

[S. S]

Hi @Sarina317335905wvv,

Would you mind updating the application to the latest version (23.07.01) and checking if the issue persists?

-Souvik

[Sarina317335905wvv]

Is done i have the actual version and is not working 

[Carol315992800wwg]

Yo estoy igual.... entonces es mejor cancelar la suscripción que bien costosa que si es, por que ahora publicidad pero sin archivo la misma nos da.

[mexicopiando]

pudiste encontrar como quitarlo?

[Amal.]

Hi @ines31572012w8k8

I hope you're doing well! Thank you for reaching out to us.

In order to assist you more effectively, could you please provide the following details?

1. Acrobat Reader Mobile App Version: The exact version number you are currently using.
2. Operating System (OS) Version: The version of the OS installed on your device (iOS/Android).
3. WhatsApp Version: The version number of the WhatsApp app, if the issue is related to WhatsApp integration.

Additionally, to better understand the issue, it would be extremely helpful if you could share a short screen recording that demonstrates the steps leading up to the issue and how it manifests.

Once we have this information, our team will be able to investigate the issue further and provide a resolution as soon as possible.

Thank you for your cooperation, and I look forward to your response!

~Amal

[Tobias Gonçalves]

Vocês já conseguiram solução para esse problema?

O meu enviava o documento normalmente, porém, agora só está enviando link.

Não sei como corrigir isso. 

[S. S]

Hi @Carol315992800wwg @Tobias Gonçalves,

Sorry for your experience. 

Derek is from the development team, who, as said above, is looking into the issue.

I will update the thread as soon as I hear back from the team on the issue.

-Souvik

[Jari31631276t3nn]

I and probably everyone else have the same problem.
I have used the program for years and it has worked well, but now I had to switch to Foxit Reader because it works, i need to forward the file.

I noticed that this was not the only problem, the printout does not show highlights or added text in the printout on all pages.
Problem started with the last app update.

This level of error should be fixed - asap!

[Alfonso31636501nob7]

Buena tarde desde hace 4 días, está el problema, no sé cuándo van actualizar, sirve solo enviar por correo. Ayuda me urge si no para que pagar 

[Derek Lau]

hi all,

The Acrobat Reader 23.07.01 is available now in App Store and it should resolve the issue. Please try to update the latest version of Acrobat Reader and let us know if it works?

Thank you all for the patience.

[Luis Norberto31627906hurg]

Buenas tardes. Tengo la última versión (Acrobat Reader 23.07.01) y el problema persiste


LUIS NORBERTO GONZÁLEZ CASTRILLÓN 

Médico y Cirujano UPB

Especialista en Salud Ocupacional CES
Medellín, Antioquia
Colombia

Celular: +57 3154741152Correo luisngc@yahoo.es

[Tobias Gonçalves]

O problema já vou solucionado no meu aparelho e já estou conseguindo enviar os documetos em PDF.

[Derek Lau]

Hi Tobias,

We are glad that it works for you now.

Best regards.

[ines31572012w8k8]

Sigue sin funcionar, este error es muy importante y muy grave.

[Derek Lau]

hi Luis and ines31672012w8k8,

We are sorry for any inconveneince that the issue still persists after updating to 23.07.01. Would you mind to provide us info to understand your situation,

1. What version of WhatsApp on your device?

2. What iOS device and model you have? What version of iOS on your device?

3. Could you please provide the exact step by step to instruct how to reproduce the issue? It would be very helpful if you could also provide the screenshot recording to demo it.
Thank you for your patience.